Review Guidelines

Write about your own, first-hand experience of work this person or business actually did for you (or for your household). Honest praise and honest criticism are both welcome. That is the whole point of the platform.

The quality of the work, reliability, punctuality, communication, price fairness, professionalism, and how problems were handled. Specifics help everyone: what the job was, roughly when, and what happened.

Negative experiences are welcome when they describe what actually happened to you. “The provider arrived late and did not respond to my messages” is a fair review. A provider disagreeing with a review is never, on its own, a reason for us to remove it.

Threats or harassment. Hate speech. Private personal information, such as home addresses, ID numbers, health details, or anything similar. Fake or paid-for reviews of any kind. Reviews of businesses you own or work for, or of your competitors, or written because of a personal falling-out rather than a service experience. Second-hand stories (“my cousin said…”). Content unrelated to a genuine service experience.

There is a difference between a bad experience and an accusation. Saying the work was poor, late, or overpriced is your experience. Accusing someone of theft, fraud, or other crimes is a serious claim: without something to support it, that content may be hidden, and genuinely criminal matters belong with the police. Describe what happened to you; let readers draw their own conclusions.

If a review is about your business, you can reply publicly (one reply per review, shown beneath it) once you have claimed your profile. You can also dispute a review you believe breaks these guidelines (for example, it is not from a genuine customer). Disputes go to our moderation team.

What you can never do: edit, hide, reorder, or pay to remove reviews. A dispute is a request for moderation, not a delete button. Reviews stay visible while we assess them.

Any signed-in user can report a review, and providers can dispute reviews of their business. Reported content goes into a moderation queue, where our team checks it against these guidelines, nothing more and nothing less. We don’t judge who was right in a disagreement about a job; we only judge whether the content follows the rules above. If it breaks them, it may be hidden and the action is recorded. If it doesn’t, it stays published, including negative reviews. Deliberately false reports and fake reviews may lead to account suspension. Questions about any of this? Contact details will be published before the public launch.

You can update or delete your own review at any time from your account. Nobody else can, not the provider, and not anyone paying on their behalf.